Series · 5 lessons · 22 June 2026
Asking Better Questions - The Art of Elicitation
A stakeholder once asked me for a faster horse. I am being slightly unfair to him, because he did not use those words. What he said was that the monthly…
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Day 1 · 5 min read
The first answer is almost never the real one
A stakeholder once asked me for a faster horse. I am being slightly unfair to him, because he did not use those words. What he said was that the monthly…
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Day 2 · 5 min read
Not All Questions Are Equal
The fastest way to ruin a discovery session is to start it with a good closed question. I mean that. Not a bad question. A good one, clear and specific and…
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Day 3 · 5 min read
Reaching the knowledge stakeholders cannot reach themselves
The most valuable thing a stakeholder knows is usually the thing they will never think to tell you. Not because they are hiding it, but because they have…
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Day 4 · 5 min read
Facilitation, and how to stop a workshop becoming noise
A room does not want to give you answers. Left to itself, a room wants to ramble, defer, and let the loudest person win. This is not because people are…
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Day 5 · 4 min read
Your Elicitation Playbook
The whole week on one page you can keep beside you