Day 2 · Communication and Influence: Moving Decisions Without Authority
The best idea in the room is worthless if it never lands
Being right and being heard are two completely different skills, and plenty of brilliant people only ever learn the first one. I have sat in rooms where the person with the deepest understanding of the problem was also the person nobody could follow. They knew more than anyone, and it did not matter, because their knowledge never made it across the table intact. It came out tangled, hedged, buried three layers down under context the listener had no patience for. The room nodded politely and went with a worse idea from someone who simply said it more clearly. This is one of the quiet injustices of working life, and it is worth being honest about. The world does not reward the best idea. It rewards the best idea that was understood. If you cannot make your thinking land in someone else's head, your thinking does not exist as far as they are concerned. Influence starts here, with the unglamorous skill of being clear, because nothing else you do this week matters if people stop listening before you reach your point.
The curse of knowledge
There is a specific reason smart people are often unclear, and once you see it, you cannot unsee it. It is called the curse of knowledge. Once you understand something deeply, it becomes almost impossible to remember what it was like not to understand it. The context you need to set up is invisible to you because in your head it is already obvious. So you skip the bridge the listener needed and start halfway across the river, and you cannot understand why they are not following. The expert's instinct is to share everything they know, because all of it feels relevant. But the listener does not need everything you know. They need the small slice that helps them with the thing in front of them. I once watched a brilliant data engineer try to explain why a key report could not be trusted. He opened with the database schema. Three sentences in, the two managers who actually needed to act had glazed over, and the unreliable report stayed in use for another quarter while real decisions were made on bad numbers. What he needed to say first was a single sentence: this report is wrong, and people are deciding things based on it. The schema could have come later, for anyone who wanted it. He had the most important knowledge in the room, and he lost the room by starting where his own understanding began instead of where theirs did.
The fix has a name: put the answer first
Barbara Minto, working at McKinsey, turned this into a structure she called the Pyramid Principle, and it runs against almost everything school taught you about building an argument. Start with the answer. Then give a few reasons that support it. Then, underneath each reason, put the detail for anyone who wants it. You build the pyramid from the top down, leading with the conclusion, not climbing toward it. The military has an even blunter name for the same idea, BLUF, meaning bottom line up front. Both say the same thing: the person on the other end decides in the first few seconds whether to keep paying attention, so give them the destination before you describe the route.
Most of us were taught the opposite. We learned to set the scene, lay out the evidence, and build toward the conclusion at the end like the reveal in a story. That works for an essay being read by someone who agreed to read the whole thing. It fails completely with a busy person who will quietly stop reading at the third sentence. "I think we should pause this project, and here is why" beats three careful paragraphs that arrive at the same place after the reader has already moved on.
A test you can run on anything you write
- Read only your first sentence. Does the reader now know what you want and what this is about? If not, your real point is buried below, and most people will never dig for it.
- Read only your subject line or your opening line in a meeting. Could a distracted person act on just that? If yes, everything after it is now a bonus rather than a requirement.
A structure for any message that has to land
When the message really matters, a reliable shape stops you rambling and stops the reader guessing. It is four moves in order.
- Lead with the point. One sentence: the thing you want, or the thing they need to know. Nothing before it.
- Give the reasons. No more than three, because people hold three and forget five. Everything you want to say should sit under one of three headings.
- Drop in the detail. Put the evidence under each reason, where the interested reader can find it and the busy reader can skip it without missing the point.
- End with the ask. Say exactly what should happen next, by when, and who does it. A message with no clear ask produces no clear action.
Translate into their world
Clear is not the same as simple, and it is definitely not the same as clear to you. A message is only clear if it is clear to the specific person receiving it, in their language, connected to what they care about. The same idea has to be dressed differently for a developer, a finance director, and a frontline manager, not because you are being slippery, but because each is standing in a different place and your point has to reach them where they are.
The lazy version of communication describes the thing. The useful version describes what the thing means for the listener. A finance director does not want to hear about the elegant technical solution. They want to hear what it does to cost and risk. The frontline manager wants to know what changes for their team on Monday. Before you say anything that matters, ask one quiet question: what does this person actually care about, and how does what I am about to say connect to it? Then say that part first.
Brevity is respect
Every extra word you make someone read or hear is a small tax on their attention, and attention is the one resource nobody has enough of. When you send a long email or the rambling message, you are quietly telling the other person that your convenience matters more than their time. They feel it, even if they could not name it, and it costs you a little of the goodwill you need. Cutting is harder than writing. Anyone can produce a thousand words. It takes real effort to say the same thing in a hundred, and that effort is a gift the reader repays by actually reading what you send.
The mistakes that lose the room
Even good thinking leaks out through a few common habits. Watch for these in your own writing, because they are easier to spot in other people than in yourself.
- Burying the point, so the reader has to hunt for what you actually want. They will not hunt. They will guess or move on.
- Hedging. "I just wanted to maybe quickly suggest..." Every qualifier shrinks your credibility and blurs the very thing you came to say.
- The triple ask, three requests in one message, so none of them gets a clean answer. One message, one ask.
- Jargon as a wall. Your vocabulary, instead of theirs, forces people to choose between admitting confusion and bluffing, and most will bluff and quietly disengage.
Why this is the most shared skill there is
There is a reason writing about communication travels so far beyond any one profession. Everyone struggles to be heard, and everyone recognises the relief of a message that finally made sense. Are you new to your tech journey? You can take one move from today, leading with the point, and visibly improve every email you send this week. As a more experienced fellow who has written clearly for years, you will recognise these as habits you built the hard way, often after watching a better idea lose to a clearer one.
Tomorrow we go underneath all of this to the thing that decides whether your clear, well-aimed message is even believed: trust. Because a clear message from someone you do not trust still moves nobody.
Go out and be successful. Oluwatosin Ogunkoya | Flotog BA Insights | www.flotogbainsights.com
Tomorrow: Trust Is the Currency You Cannot Fake
No one is moved by a person they do not believe. How trust is really built.